Returns Policy

 

What is the Luna Maha return policy?

Luna Maha accepts returns on unused items in their original condition returned within fourteen days of purchase. Customers are responsible for return shipping costs. If you receive an incorrect or damaged item, please contact us and we will send you a replacement. To initiate a return, contact us at getintouch@lunamaha.com, and be sure to include your order number in the email. 

Can I exchange my LuMa purchase?

We are not able to honor exchanges at this time, though you may return unopened items in their original condition and order a different item at a subsequent time.

Can I return LuMa items that were bought through another website or store?

Sorry, no. Please contact the store from which you purchased Luna Maha goods.

How long will my refund/exchange take?

Please allow 2-3 weeks for your refund to appear on your bank or credit card statement. For any questions, please contact customer service at getintouch@lunamaha.com.

How do I cancel my order completely?

Please send an email to getintouch@lunamaha.com and we will try our best to cancel before it ships. If the order has already been processed and shipped, then we cannot cancel it. The sooner you contact us the better.